IMG_1012Tom submitted this month’s “Solutions For Success” question

This month’s question:

I’m struggling with how to improve my communication with my team. I seem to take one step forward and two back!

Mike and Dean’s Answer:

Hello Tom,

Great question! You should know that “communication” is the top challenge in any Veterinary Practice. How do I communicate effectively with my team, with my clients, stakeholders, etc.

Here are 3 simple tips to focus on that will help you manage step into a more effective place of communicating with your team

  1. Use Powerful Words – Be careful about the words you choose. They can lift people up and empower them or, instantly, bring them down. Two of the most important words in a Veterinary Practice are “THANK YOU”. Start making it a regular practice to say Thank You.
  2. Listen – Listening is a powerful gift you can give to another person. Most people listen with the intent to reply. Start listening with the intent to understand. This is called “Empathic” listening. It’s a deep, seeking to understand form of listening. No judgement….just seek to understand.
  3. Compassionate Communication – Show them that you care. When communicating be fully present, non-judgmental, authentic. There is a great quote by Zig Ziglar “People don’t care how much you know until they know how much you care”.