Jack Welch, the former CEO of GE said this about culture, “There are only three measurements that tell you everything you need to know about your business’s overall performance: employee engagement, client satisfaction and cash flow. It goes without saying that no business, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.”
I was on a call recently with Christine Comaford, founder of the SmartTribes Institute. Her talk was on “Creating the Culture of Your Dreams: The neuroscience of performance and engagement”. She described the 4 keys to getting the most of employee engagement and creating what she calls a Smart Tribe:
#1 – Growth – The brain needs to be inspired and it must have the opportunity to have insights. Employees need to know that there is a path for their development. Take the time to develop an IDP (Individual Development Plan) for each employee. Find out where they see themselves in 3-5 years. What skill sets would they need to develop to get there?
#2 – Appreciation – Appreciate everything your employees do for the practice. One easy step you can take as a Business Owner is to simply say Thank You to your employees at the end of every day
#3 – Measurements – Weekly status, dashboards, accountability structures, pre and post employee surveys. Identify how you will measure employee engagement.
#4 – Engagement – This should always be closely tied to the Practice’s Mission, Vision and Core Values. One of my client’s core values are Respect, Integrity, Harmony, Teamwork…… At each monthly team meeting they ask for examples of employees who have demonstrated our values this month.