Alice submitted this month’s “Solutions For Success” question!
QUESTION FOR MAY
I’ve been a Veterinary Technician for almost 25 years and I LOVE my work! I can’t imagine doing anything else. I used to bounce out of bed smiling to go to work. Unfortunately, we have a new doctor who is horrible to the techs and receptionists. He yells, is demeaning to us, and he creates so much tension and negativity that I don’t enjoy coming to work anymore. What can I do!
MIKE & DR. DEAN’S ANSWER
Let me start by saying “Thank You” for your passion and dedication to the work you do in this wonderful industry of Veterinary Medicine. Your practice, the clients and their animals are lucky to have you.
Unfortunately though, we sometimes are faced with having to work with people who don’t share that same dedication and compassion.
Your first step may be to sit down with the owner and/or practice manager to discuss the impact that his behavior has on you and the team.
The second step is to take control of your response and daily communication with him.
He can do or say whatever he wants but you get to control your response. Choose to respond in a way that is healthy for you. Be proactive and not reactive.
You’ve probably heard the phrase “We teach people how to treat us”. The next time he yells at you, just calmly say. “I’d appreciate it if you didn’t yell at me”. If he’s demeaning to you say, “‘when you speak to me like that, this is how it makes me feel”. Make him aware of his behavior!
You can do this!